Privacy Policy — 5jl10 Online Casino Philippines

This Privacy Policy ("Policy") is issued by 5jl10 ("5jl10," "we," "us," or "our") and applies to all personal data collected from individuals ("you," "player," or "user") who access, register with, or use the 5jl10 online casino and sports betting platform at 5jl10.app and any associated mobile applications or services (collectively, the "Platform").

5jl10 is committed to protecting the privacy and personal data of all Filipino players who use our platform. This Policy sets out in transparent and plain terms what personal data we collect, the purposes for which we use it, the legal bases upon which we process it, the parties with whom we may share it, the security measures we employ to protect it, how long we retain it, and the rights you have in relation to your personal data.

This Policy is written in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines (the "DPA"), and its Implementing Rules and Regulations. We are committed to upholding the principles of transparency, legitimate purpose, and proportionality in all data processing activities.

For the purposes of the Data Privacy Act of 2012 and applicable data protection law, 5jl10 is the data controller responsible for the personal data of players on the 5jl10 platform. As data controller, 5jl10 determines the purposes and means by which your personal data is processed.

5jl10 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data protection legislation. Inquiries regarding data privacy may be directed to 5jl10's customer support team at [email protected], and will be escalated to the DPO as appropriate.

5jl10 collects and processes the following categories of personal data from players on the Platform:

5jl10 collects personal data through the following means:

• Direct Registration: When you create a 5jl10 account, you provide identity and contact data directly through the registration form. This includes your name, mobile number, email address, and date of birth.
• Identity Verification (KYC): When you submit documents for KYC verification prior to your first withdrawal or when requested by 5jl10's compliance team, we collect identity and compliance data from the documents you provide.
• Payment Transactions: When you deposit or withdraw funds via GCash, PayMaya, or a bank transfer, financial data is collected to process the transaction and maintain required financial records.
• Platform Usage: As you use the 5jl10 platform — logging in, playing games, placing bets, claiming bonuses — gaming and technical data is automatically generated and recorded by our systems.
• Cookies and Tracking Technologies: When you visit 5jl10.app, cookies and similar technologies automatically collect technical data about your device and browsing behavior, as detailed in Section 9 of this Policy.
• Customer Support Interactions: When you contact 5jl10 support via live chat or email, your communications and the data you provide in those interactions are recorded.

5jl10 processes your personal data only for specific, legitimate purposes and on one or more of the legal bases recognized under the DPA. The following table sets out the primary processing purposes and the corresponding legal bases:

Where 5jl10 relies on consent as the legal basis for processing — for example, for sending promotional emails or SMS messages about bonuses and new games — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. You may withdraw consent by updating your communication preferences in your 5jl10 account settings or by contacting support.

5jl10 does not sell, rent, or trade your personal data to third parties. Your personal data may be shared with the following categories of recipients, strictly to the extent necessary for the purpose stated:

• Payment Processors: GCash (Mynt — Globe Fintech Innovations, Inc.), PayMaya / Maya, BDO, BPI, Metrobank, and other payment service providers require your financial data to process deposit and withdrawal transactions on your behalf.
• Game Software Providers: Game providers such as JILI, Pragmatic Play, PG Soft, and Evolution Gaming receive minimal technical data (session tokens, bet data) required to operate their games within the 5jl10 environment. These providers do not receive your full identity or financial data.
• Identity Verification Services: Third-party KYC and identity verification service providers process your ID documents on 5jl10's behalf for the purpose of age and identity verification as required by compliance obligations.
• Fraud Prevention and AML Services: Specialized service providers assist 5jl10 in monitoring transactions and account activity for patterns indicative of fraud, money laundering, or other financial crimes.
• Cloud Infrastructure Providers: 5jl10 uses third-party cloud hosting and infrastructure services. These providers store and process data on 5jl10's behalf under contractual data processing agreements that require them to maintain appropriate security standards.
• Regulatory Authorities: 5jl10 may be required to disclose player data to PAGCOR, the National Privacy Commission, law enforcement agencies, or other government authorities where required by law, court order, or regulatory requirement. 5jl10 will notify affected players of such disclosure to the extent permitted by law.

5jl10 retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:

• Active Account Data: Identity, contact, and financial data is retained for the duration of your active relationship with 5jl10 — that is, while your account remains open and active.
• Post-Closure Retention: Following account closure, 5jl10 retains player data for a minimum period of five (5) years to comply with Philippine AML regulations, PAGCOR requirements, and applicable financial record-keeping obligations. This period may be extended where required by ongoing legal, regulatory, or dispute proceedings.
• KYC Documents: Identity verification documents are retained for the period required by applicable AML and KYC regulations, typically a minimum of five (5) years following the conclusion of the player relationship.
• Customer Support Records: Communications with 5jl10 customer support are retained for up to two (2) years from the date of the communication, unless a longer retention period is required for dispute resolution purposes.
• Marketing Data: Where consent is the legal basis for processing, marketing-related data is retained until you withdraw consent or until the data is no longer required for the stated purpose.

When personal data is no longer required for any legitimate processing purpose, 5jl10 will securely delete or anonymize it in a manner that prevents reconstruction of the original data.

5jl10 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and 5jl10.app is encrypted using industry-standard TLS protocols. This ensures that your login credentials, personal data, and payment information cannot be intercepted in transit.
• Encryption at Rest: Sensitive personal data, including financial data and KYC documents, is encrypted when stored in 5jl10's database systems using AES-256 or equivalent encryption standards.
• Access Controls: Access to personal data within 5jl10's systems is restricted on a strict need-to-know basis. Employee access is governed by role-based access controls, multi-factor authentication requirements, and regular access reviews.
• Two-Factor Authentication: 5jl10 offers and recommends two-factor authentication (2FA) via Philippine mobile number SMS for all player accounts, adding an additional security layer beyond the password.
• Fraud Monitoring: 5jl10's systems continuously monitor account activity for anomalies indicative of unauthorized access, account takeover, or fraudulent behavior, with automated alerts and manual review processes.
• Security Audits: 5jl10 conducts periodic security assessments and penetration testing to identify and remediate potential vulnerabilities in the Platform's infrastructure and application layer.

5jl10.app uses cookies — small text files placed on your device — and similar tracking technologies to operate the platform effectively, maintain your login session, remember your preferences, analyze usage patterns, and detect fraudulent or suspicious activity.

9.1 Types of Cookies Used by 5jl10

• Strictly Necessary Cookies: These are essential for the 5jl10 platform to function. They maintain your login session, store your session token, and enable core security features. These cookies cannot be disabled without preventing the platform from operating.
• Functional Cookies: These remember your preferences — such as language settings, display preferences, and responsible gaming settings — so you don't have to set them each session.
• Analytics Cookies: These collect aggregated, anonymized data about how players use 5jl10.app — which pages are visited most, where players encounter errors, and how the platform flow can be improved. This data does not identify individual players.
• Security Cookies: Used by 5jl10's fraud detection systems to identify unusual patterns of behavior that may indicate automated bot activity or account takeover attempts.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the 5jl10 platform — for example, you may need to log in again each visit if session cookies are disabled. Instructions for managing cookies are available in the help documentation for Chrome, Safari, Firefox, and other major browsers.

Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights in respect of your personal data held by 5jl10. These rights may be exercised by contacting 5jl10 at [email protected]:

The 5jl10 platform is strictly intended for adults aged twenty-one (21) years and above, as required by PAGCOR regulations governing online gambling in the Philippines. 5jl10 does not knowingly collect personal data from individuals under the age of 21.

Age verification is performed as part of the account registration process and prior to processing the first withdrawal from any 5jl10 account. Where 5jl10 becomes aware or has reasonable grounds to believe that a person under the age of 21 has provided personal data or has accessed the Platform, 5jl10 will immediately suspend the relevant account, delete or anonymize the personal data collected, and take appropriate action in accordance with its regulatory obligations.

Some of 5jl10's third-party service providers — including cloud infrastructure providers, certain game software providers, and fraud prevention services — may process personal data in countries outside the Philippines. Where personal data is transferred outside the Philippines, 5jl10 ensures that such transfers are conducted in compliance with the Data Privacy Act of 2012, including through:

• Contractual data processing agreements that impose obligations on receiving parties equivalent to those required under the DPA;
• Transfers to countries that the National Privacy Commission has recognized as providing adequate levels of data protection; or
• Such other transfer mechanisms as may be recognized under Philippine law from time to time.

5jl10 does not transfer personal data outside the Philippines in a manner that would circumvent the protections afforded to Filipino players under the DPA and this Policy.

5jl10 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, regulatory requirements, or the structure of the 5jl10 platform. The date of the most recent revision is indicated at the top of this page.

Where changes to this Policy are material — meaning they significantly affect your rights or how 5jl10 uses your personal data — 5jl10 will provide advance notice to registered players via email to the registered address or via a prominent notice on 5jl10.app before the changes take effect. Minor or clarificatory changes may be implemented without advance notice.

Your continued use of the 5jl10 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you should close your 5jl10 account before the changes take effect.

For any questions, concerns, or requests relating to this Privacy Policy or to 5jl10's handling of your personal data, please contact the 5jl10 Data Protection team through the following channels:

• Email: [email protected] — please use the subject line "Data Privacy Request" for all data rights requests to ensure appropriate routing to our DPO.
• Live Chat: Available 24/7 within the 5jl10 platform in Philippine Time. Live chat agents can assist with general privacy queries and will escalate formal data rights requests to the DPO.
• Response Time: 5jl10 aims to acknowledge all data privacy requests within 72 hours and to provide a substantive response within thirty (30) calendar days of receiving a verifiable request.